Our commitments

Villefranche-sur-Mer Tourist Office, being part of the “Offices de Tourisme de France” network, is fully committed to
Provide an easily accessible reception and information area

Make your searches easier
Offer you to take a seat
Guide you with your holiday planning
Give free information about the local tourist offer

Provide free WIFI access
Display and distribute details of the opening hours in at least two foreign languages
Be open at least 305 days a year, including Saturday and Sunday , during the tourist season
Reply to your letters throughout the year
Be able to welcome visitors in at least two foreign languages
Ensure the supply of tourist maps, plans and tourist guides in the leaflet racks
Give you access to a trilingual web site
Provide tourist information translated into at least two foreign languages of the following :
- Graded tourist accommodation, including the name of the establishment, the address, e-mail, website, telephone number, level of classification,
- Monuments and cultural historic sites, including rates, opening hours, website and telephone,
- Events and entertainment,
- Emergency numbers.
Update tourist information yearly
Display emergency numbers outside the Office,
Present comprehensive tourist offer of the area for all customers.

Listen to your comments, requests and claims

Maintain a quality approach.

Provide a travel advisor,
Guarantee the reliability and accuracy of the information about the local tourist offer
Ensure that information on local tourist businesses is updated and relevant